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Platform · SMS, WhatsApp & voice
Texts and WhatsApp messages land in Conversations next to email, on the contact's record, and go out in bulk from Contacts. A voice agent answers calls to your number and can call a new lead back. Each is priced per segment, per message or per minute from a balance you top up, not a bigger plan.
SMS $0.02 a segment · WhatsApp per message · voice $0.25 a minute · a number $6.00 a month
How it works
01 · SMS
Select people in Contacts and choose Send SMS. The text goes from your own number. You tick that you have consent, a counter shows how many segments the message uses, and anyone with no phone number or who has opted out is shown as filtered out. Send now, at a time, or in batches. Every text carries the opt-out line, and daily sending ramps up rather than starting at full volume. Replies land in Conversations. Marketing › SMS lists every send and what is scheduled.
02 · WhatsApp
Bulk WhatsApp messages go out with a template Meta has approved. If WhatsApp refuses a message for someone, you can choose to fall back to SMS for them. Within 24 hours of a customer's last message you can reply free-form from Conversations. Marketing › WhatsApp lists the sends. Connecting WhatsApp is under Settings › Channels.
03 · Setup
Buy a number under Settings › Texting. If you text US numbers, carriers require a registration (10DLC) before your messages go through; it lives under Settings › Texting › Registration and the app walks you through each step. WhatsApp is connected under Settings › Channels.
04 · Voice
Calls to your number are answered by the AI voice agent. It speaks with a voice you choose and a greeting you write, answers from your knowledge base, can book an appointment, take a message and hand the call to a person. From a contact record it can also place a call back to a new lead. Every call is logged with a transcript, summary and outcome, on the contact's timeline and under AI Agents › Logs › Calls. Calls are $0.25 a minute. It runs on Telnyx. More on the AI agents page.
Everything included
Priced per unit from a balance you top up: SMS $0.02 a segment, WhatsApp per message, voice $0.25 a minute, a number $6.00 a month. Nothing here needs a bigger plan.
The maths
| SMS | $0.02 per segment |
| Per message | |
| A phone number | $6.00 per month |
| Voice, by the AI agent | $0.25 per minute |
| Bigger plan needed | None |
From a balance you top up. Agencies set their own rate for each service and keep the difference.
Questions
Yes. Replies land in Conversations, on the contact's record, next to email. The inbox assistant drafts a reply to each one for a person to send.
In Contacts, select the people and choose Send SMS. You tick consent, see the segment count and who is filtered out, and send now, at a time or in batches. Every send is listed under Marketing › SMS.
US carriers require a registration (10DLC) for business texting. It is under Settings › Texting › Registration and the app walks you through it.
Bulk WhatsApp messages must use a template Meta has approved. Free-form messages are allowed within 24 hours of the customer's last message. If WhatsApp refuses a message for someone, you can fall back to SMS for them.
SMS $0.02 a segment, WhatsApp per message, a number $6.00 a month and voice $0.25 a minute, from a balance you top up. Nothing here needs a bigger plan. Agencies can mark the rates up.
An AI agent that answers calls to your number and can place a call back to a new lead. It speaks with a chosen voice and greeting, can book an appointment, take a message and hand the call to a person. Every call is logged with a transcript, summary and outcome. More on the AI agents page.
Also in the platform
Priced per unit from a balance you top up, not a bigger plan.
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