Legal

Refund & Cancellation Policy

Last updated 24 September 2026 · Version 2026-09-24

The short version: cancel online whenever you like, and you will not be charged again. Cancel a trial before it ends and you are never charged. OpusFunnel is sold to businesses, and this policy forms part of our Terms.

How to cancel

Open Settings › Billing & wallet in the app, press Cancel subscription (or Open billing portal) and confirm. No email, call or notice period is needed. Only an owner or admin of the account can cancel.

Cancelling stops your next renewal. It does not end the period you have already paid for.

If you cannot get into your account, email support@opusfunnel.com from the account's email address and we will cancel it for you.

What happens when you cancel

• You keep your paid plan until the end of the period you have paid for, and you can change your mind until then.
• You are not billed again for the plan.
• When the paid period ends, the account moves to the Free plan. Your content stays. Features above the Free plan's limits stop working, and the Free plan's 2% platform fee applies to sales you take.
• Your wallet balance stays on the account.
• Monthly add-ons and phone numbers are separate: they keep renewing from your balance until you cancel the add-on or release the number in the app.

Free trials

Your first paid plan starts with a 14-day free trial, once per account.

• If you start the trial on our website, we take your card at the start. Nothing is charged during the trial. Unless you cancel before the 14 days are up, we charge the plan's monthly price automatically and then every month until you cancel.
• If you start the trial inside the app, you may not be asked for a card at first. If you add one before the trial ends, the same automatic charge applies. If there is no card when the trial ends, the subscription ends, nothing is charged and the account moves to the Free plan.

Three days before a trial ends, we email the account owner the date it ends and the price that will then be charged, or, if there is no card, a reminder to add one.

To avoid being charged, cancel before the trial ends, as described in How to cancel. A trial cancelled in time costs nothing.

Plan refunds

Monthly plans. We do not refund part of a month when you cancel. You keep the plan to the end of the month you paid for.

Changing plans. Moving between paid plans takes effect straight away, and the difference is prorated on your next invoice.

If we are at fault. If the service was unusable for a meaningful period because of us, email us and we will refund that time.

Charged by mistake. If you were billed after cancelling, or billed twice, tell us and we will refund it in full.

We do not currently sell annual plans.

Balance, add-ons and one-off purchases

• Top-ups. Money you add to your wallet pays for usage. Unused balance is not refundable, except where the law requires or where we close your account without cause.
• Usage. Texts, calls, WhatsApp messages, email beyond your allowance and AI use are charged as they happen. They cover a service already delivered and are not refundable.
• Add-ons and phone numbers. They renew monthly from your balance. Cancel them in the app to stop the next renewal; the current month is not refunded.
• Texting registration fees. Carrier fees for brand registration, vetting and the monthly campaign fee are passed through. If the carriers refuse your registration, the fee is returned to your balance.
• AI purchases and custom photos. These are charged when you confirm them in the app, and are not refundable once delivered.

The platform fee on refunded sales

On the Free plan, the 2% platform fee is taken when your customer pays. If you later refund that sale or lose a dispute, the platform fee is not returned. Paid plans have no platform fee.

If an agency runs your account

If your account was set up by an agency, your subscription and refunds are with your agency, not with us. Cancel through the plan card in Settings › Billing & wallet, or contact your agency if the card says cancelling is handled by them. Usage your agency pays for is refunded, if at all, by your agency.

Closing your account

Cancelling a paid plan does not delete your account or your data. To close the account and have its data deleted, use Close account in Settings › Account & data, or email support@opusfunnel.com from the account owner's address. The account's data is deleted 30 days after the request, and you can cancel the request until then. Export anything you need first: you can export your contacts as a CSV file, and download a copy of all of the account's data from Settings › Account & data.

How refunds are paid

Plan refunds go back to the card that paid, through Stripe. Stripe usually takes 5 to 10 business days to return the money to your statement.

Before you file a chargeback

Please email us first. A chargeback costs a fee and freezes the conversation for weeks, and almost every case is something we would simply have refunded.

Version history: 2026-09-24, rewritten for the card-first trial, cancellation at period end, the Free plan fallback, balance and add-ons, and business-only sales. 2026-08-20, previous version.

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