Help Center

For clients of an agency

Your account is run by an agency. How to sign in, what your plan covers and where to get help.

• Sign in at your agency's addressSign in to your account at the web address your agency gave you, reset a forgotten password, and know what to do when the page looks different.
• Accept your agency's invitationOpen the invitation your agency sent, set your password, and get into the business they set up for you, or finish signing up after buying a plan.
• Your plan and billing through your agencySee the plan you pay your agency for, upgrade, downgrade or cancel when your agency allows it, and understand your wallet and invoices.
• Features not on your plan, and accounts on holdWhat the messages mean when a feature is switched off, a limit is reached or your account is on hold, and who can change each one.
• Get help from your agencyGet quick answers from the assistant in the app, find your agency's support address, and send them what they need to fix a problem fast.