Help Center

Troubleshooting and FAQ

When something is not working: the usual causes, and how to fix them.

• Pages not loading on your domainWork through the checks when your own web address shows nothing, an error or a security warning.
• Emails landing in spam or not sendingFind out why an email went to spam or never went out, and fix the sending domain, the audience or the balance behind it.
• Can't sign inWhat each sign-in message means and how to get back into your account.
• Payments failingFix payments from your customers that don't go through, and payments for your own plan or wallet that are declined.
• Texts not sendingWhat each texting message means, from a missing number or US registration to opt-outs, daily limits and an empty wallet.
• Limit and "not on your plan" messagesWhat to do when the app says you have reached a limit or that something is not on your plan.
• Something looks wrong after an updateGet the latest version of the app, and clear out an old copy your browser is holding on to.
• Tell support about a problem so it gets fixed first timeWhat to include when something is not working, so support can find it without a round of questions.
• AI stopped workingWhen AI features stop, the message says which of three things is in the way – AI switched off, a monthly limit, or the wallet – and how to fix it.
• Your account is on hold or suspendedWhat the "being reviewed", "on hold" and "suspended" screens mean, and how to get back in.