Can't sign in
What each sign-in message means and how to get back into your account.
If you cannot get in, the message on the screen usually says why. Find it below, or work through the steps in order.
Before you start
- The email address you signed up with, and access to its inbox.
- Whether you signed up with an email and password, or with Continue with Google.
Steps
- Check you are on the right sign-in page. If your account comes from an agency, use the sign-in address they gave you; it carries their name and logo.
- Use the way you signed up. If you signed up with Google, press Continue with Google. There is no separate password to type.
- Read the message under the form. A wrong password or an unconfirmed email address is reported there. Check Caps Lock and the spelling of your email.
- Reset your password. Press Forgot your password?, type your email and press Send reset link. Follow Reset a forgotten password.
- Confirm your email if asked. If you have not pressed the link in the confirmation email yet, do that first, then sign in.
- Try a private window. If the page behaves oddly, open a private or incognito window and sign in there. If that works, clear your browser's data for the site, or see Something looks wrong after an update.
What happens next
Once you are in, you land on your dashboard. If you belong to more than one business, the account menu at the top of the sidebar moves you between them.
For clients of an agency
Your agency cannot see your password, but they can check which email address your login uses. Their support email and help link, if they set them, are at the foot of your sign-in page.
Troubleshooting
"This link has expired or has already been used. Ask for a new one from the sign-in page." Each emailed link works once, for a limited time. If you already used it, sign in normally. Otherwise ask for a new one with Forgot your password?.
"This link is incomplete. Open it again from the email, or ask for a new one." The link was cut short, often by copying it by hand. Press the button in the email itself.
"We could not confirm this link." Ask for a new link from the sign-in page and use it straight away.
"No workspace found". Your login works, but it is not attached to an active business. Press Check again. If you were removed from a team, ask the owner to invite you again. Otherwise contact support.
"Couldn't load your workspace". Press Try again. If it keeps happening, check your internet connection, then see Tell support about a problem.
A page says my account is being reviewed, on hold, or suspended. You are signed in, but the account is paused. See Your account is on hold or suspended.
"Wrong account signed in" when opening an invitation. The invitation was sent to a different email from the one you are signed in with. Press Sign out on that page and open the link again.
The reset email never arrives. Check spam and other folders, and wait a few minutes. Make sure you typed the address you signed up with. If you signed up with Google, the address is your Google one.
Related
Email support@opusfunnel.com with the page you were on. A person replies, usually within one business day.