Reset a forgotten password

If you have forgotten your password, you can set a new one from the sign-in page with a link we email you. The same steps work if you know your password and want to change it: there is no separate "change password" screen.

Before you start

• The email address you sign in with, and access to its inbox.
• If you signed up with Continue with Google, your password is your Google password. Keep signing in with Google, and reset the password with Google if you need to.

Steps

1. Open the sign-in page.
2. On the Sign in tab, press Forgot your password? under the Sign in button. The heading changes to Reset your password.
3. Type your Email and press Send reset link. A message says Password reset link sent — check your inbox.
4. Open the email and press the link in it. A page called Choose a new password opens.
5. Type your new password in New password, then again in Confirm password. It must be at least 6 characters. A longer password that you use nowhere else is safer.
6. Press Update password. The message Password updated. appears and you land on your dashboard, signed in.

What happens next

From now on, sign in with your email and the new password. The old password stops working.

If you use a password manager, save the new password when your browser offers to.

For clients of an agency

The reset page and the email carry your agency's name and logo. The steps are the same. If the email never arrives, your agency can check who you are signed up as.

For agencies

You cannot see or set a client's password. If a client is locked out, send them to their own sign-in page and ask them to press Forgot your password?. The email goes out in your brand.

Troubleshooting

The page says "This page requires a valid password reset link". The link has expired or was already used, or the page was opened without a link. Go back to the sign-in page and press Forgot your password? again, then use the link in the newest email.

It says "This link has expired or has already been used". Each reset link works once, for a limited time. Ask for a new one from the sign-in page.

It says "Passwords don't match." The two boxes must be exactly the same. Type them again, and check that Caps Lock is off.

The reset email doesn't arrive. Check spam and any "Promotions" or "Updates" folder, and wait a few minutes. Make sure you typed the address you signed up with: if you signed up with Google, look for the Google address. If you still see nothing, see Can't sign in.

I pressed the link and I'm signed in, but I never chose a password. The link signs you in first. If you left the Choose a new password page before pressing Update password, your old password is unchanged. Ask for a new link and finish the steps.

Related

• Create your account and sign in
• Keep your account secure
• Can't sign in