Limit and "not on your plan" messages
What to do when the app says you have reached a limit or that something is not on your plan.
Each plan includes set amounts of some things (funnels, domains, seats, contacts, builds) and some features only from a certain plan (a store, client accounts, brands). When you reach one, the app stops you with a message that says what the limit is and what you can do. There are usually two ways forward: buy one more as an add-on, or move up a plan.
Before you start
- To buy an add-on or change plan you must be an owner or admin.
- Check your current usage under Settings › Billing & wallet › Usage.
Steps
- Read the message. It names the limit, for example "You've reached your funnels limit".
- If it offers "Need more?", it shows the price of one more, charged to your wallet, and an Add button with the price on it. Press it, and the limit rises at once. Then try again. See Buy an add-on.
- If it offers "See plans" or "Upgrade to…", press it to open Settings › Billing & wallet, then choose a bigger plan under Change plan.
- Or make room. Cancel an unaccepted invitation to free a seat, or put several funnels on one domain with different paths.
To change plan, see Change your plan or start a free trial.
The messages you may see
| Message | What it means | What to do |
|---|---|---|
| "You've reached your (thing) limit" | You have used all of that allowance. | Buy one more if offered, or see plans. |
| "You're using every seat on your plan" | Every team seat is taken, including invitations not yet accepted. | Add a seat, move up, or cancel an invitation. |
| "Domain limit reached" | All your custom domains are in use. | Add a domain, move up, or press Use paths instead. |
| "Contact limit reached" | An import stopped at your contact limit. It says how many were imported and skipped. | Move up a plan to hold more contacts. |
| "This plan has used all of this month's generations." | Your site and funnel builds for the month are used. | Buy a pack of AI builds, or wait for next month. |
| "Selling isn't on your plan" | Stores need a paid plan. | A store is included from Launch upwards. |
| "Brands are part of the agency plans." | White-label brands need Unlimited or Resell. | Move up to an agency plan. |
| "Your plan already includes this without limit." | That add-on is not needed. | Nothing to buy. |
| "White-label brands are not part of your plan." | Brands cannot be bought on this plan. | Move up to an agency plan. |
What happens next
An add-on lifts the limit immediately and renews monthly from your wallet (packs of builds are once). A plan change applies at once too. Try the action again after either.
For clients of an agency
Your limits come from your agency's plan. Messages tell you to ask your agency rather than showing the app's own plans; for example, "Your plan holds 2,000 contacts. Ask your agency for a bigger plan to add more." Add-ons, if your agency offers them, are at the price they set.
Troubleshooting
I bought an add-on but I'm still blocked. Reload the page so the new limit is read, then try again.
"Only an owner or admin can add this." Members cannot buy add-ons. Ask an owner or admin.
The Need more? offer was refused because of the wallet. The first month (or the pack) could not be paid. Press Top up, add money, and try again.
The Usage bar says I have room, but I was still stopped. Reload Billing & wallet to see the latest count. For team seats, invitations that have not been accepted yet also take a seat when you invite someone.
My limit dropped back. A monthly add-on whose renewal could not be paid for a week is cancelled, and the limit returns to the plan's. Top up and buy it again.
Related
Email support@opusfunnel.com with the page you were on. A person replies, usually within one business day.