AI stopped working

When AI features stop, the message says which of three things is in the way – AI switched off, a monthly limit, or the wallet – and how to fix it.

BusinessTeam memberAgencyWhite labelAgency clientWho can do it: owner, admin, member

Every AI feature – writing copy, drafting replies, building funnels, the assistant, the AI agents – checks three things before it runs. If one says no, the feature stops rather than running up a bill, and the message tells you which one it was.

Before you start

The exact message you saw.
An owner or admin login, if the fix is a top-up or an add-on.

Steps

Read the message and find it below. - "AI is switched off for this account. Ask your account manager." – AI has been turned off for this account by whoever manages it. - "This account has reached its monthly AI limit." – a monthly spending ceiling has been reached. - "This account cannot spend on AI right now." – the wallet that pays for AI is empty.
For the wallet: open Settings › Billing & wallet and top up. Then try again.
For the monthly limit: it starts again at the beginning of next month. To raise it sooner, ask whoever manages your account.
For AI switched off: only whoever manages the account can turn it back on. Ask them.
Check what AI has cost. Settings › Billing & wallet shows AI this month under Usage, with any monthly limit. AI Agents › Usage shows the spend in more detail.

What happens next

Once the cause is fixed, AI works again on the next try. A refused request is not charged, so start it again.

For agencies

You control AI for each client under Reselling, on the AI tab: a switch per client, and a monthly spending limit. A client who sees "AI is switched off" or "reached its monthly AI limit" is seeing your settings. If you pay for a client's usage, "cannot spend on AI right now" means your own wallet is empty.

For clients of an agency

Your agency decides whether AI is on and your monthly limit. The messages name neither them nor anyone else; they mean "ask your agency".

Troubleshooting

"This plan has used all of this month's generations." Your site and funnel builds for the month are used. This is a separate allowance from AI spending. Buy a pack of AI builds under Settings › Billing & wallet › Add-ons, or wait for next month.

"The assistant is not part of this account right now. Add it under Settings and Billing." The assistant's ability to act for you is an add-on. Questions are still answered. See Buy an add-on.

"This account has used all of its assistant actions for today. It starts again tomorrow." Your plan has a daily ceiling on assistant actions. Try again tomorrow.

"The generator did not answer. Wait a moment and try again." The AI service did not reply in time. Wait a minute and press the button again. Your answers are kept.

"The assistant did not answer. Try again in a moment." Send your message again. If it keeps happening, see Tell support about a problem.

An AI agent is set up but not replying. Open AI Agents › Getting started. Each agent's card says whether it is on, for example "It is off. Nothing is answered until you turn an inbox on."

Still stuck?

Email support@opusfunnel.com with the page you were on. A person replies, usually within one business day.

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