Sign in at your agency's address
Sign in to your account at the web address your agency gave you, reset a forgotten password, and know what to do when the page looks different.
Your account is run by your agency, so you sign in at their web address, for example app.northwind.studio. The sign-in page there carries their logo and their words. Always use that address; bookmark it the first time.
Before you start
- The web address your agency gave you. It is in your welcome email or their welcome guide.
- The email address and password you set when you accepted your invitation. If you have not accepted it yet, see Accept your agency's invitation.
Steps
- Open your agency's address in your browser. The sign-in page shows your agency's logo and a welcome line.
- Make sure the Sign in tab is selected.
- Type your Email and Password.
- Press Sign in. You land on your business's Dashboard.
- Bookmark the page so you always come back to the same address.
If you forgot your password
- On the sign-in page, press Forgot your password?.
- Type your Email and press Send reset link. A message says "Password reset link sent — check your inbox."
- Open the email, press the link, and choose a new password.
What happens next
You stay signed in on that browser until you press Sign out at the bottom of the menu. If you belong to more than one business, press the business name under the logo in the menu to switch between them.
The bottom of the sign-in page shows your agency's support email and, if they have one, a Help link. Use those if you are stuck.
Do not use the Sign up tab. It creates a new, empty business that is not the one your agency set up for you. Use your invitation instead.
Troubleshooting
The sign-in page shows a different name or logo from your agency's. You are at a different address. Check the address bar and use the one your agency gave you. Once you are signed in, you see your agency's brand either way.
"Invalid login credentials". The email or password is wrong. Check for a typing mistake or a space at the end, or press Forgot your password?.
The reset email never arrives. Look in spam and promotions. Check you typed the address you were invited with. If it still does not come, ask your agency to send you a fresh invitation link.
I signed up by mistake and see an empty business. That is a separate account. Open your original invitation link, or ask your agency for a new one, and join the business they set up for you.
After signing in, I see "Your account is being reviewed" or "Your account is on hold". Your account is waiting for your agency or is paused. See Features not on your plan, and accounts on hold.
I see a business that is not mine, or an empty one. You are signed in with a different email from the one your agency invited. Press Sign out, and sign in with the invited address.
Related
Email support@opusfunnel.com with the page you were on. A person replies, usually within one business day.