Let people book from a page

People book through your own pages. Add a Pick a time section to any page, or a Booking page step to a funnel, and point it at a calendar. Visitors pick a day and time, enter their details, and the booking lands in your diary.

Before you start

• A published calendar with your hours set.
• A page or funnel to put it on.

Steps

Add the booking section

1. Open Sites and open the page in the editor.
2. Press Add section, open the Contact group and choose Pick a time. The section is added with the heading Book a time and the button Book this time; you can reword both.
3. In the section, press Choose a calendar (or Change calendar).
4. In Which calendar, choose the calendar by name. My only calendar also works, but only while you have exactly one. A calendar marked Not published will show visitors nothing until you publish it.
5. Press Use this calendar.
6. Publish the page.

Or add a booking step to a funnel

1. Open the funnel and press Add a step.
2. Choose Booking page, then choose its calendar the same way.

Test it

1. Open the published page in a private browser window.
2. Pick a day, then a time, then confirm it.
3. Under Enter details, fill in the name, email and phone, and choose a service under What for? if it asks.
4. Press Book this time.

What happens next

• The visitor sees Thank you. Your appointment is confirmed and a copy is on its way to your email., with links to add it to Google, Outlook or Apple calendars.
• The booking appears on Calendars › Booked. A contact is created, or the existing contact with that email address is used, and the booking shows on their timeline.
• A confirmation email goes to the visitor and a New booking email goes to you.
• Times are shown in the calendar's time zone. Visitors can pick their own zone from the Time zone list and press Apply; their confirmation then uses that zone.
• Two people can't take the same time. If someone else books it first, the second person is asked to choose another.

For agencies

Open the client first (Sub-accounts › Open), then edit their page and pick one of their calendars.

Troubleshooting

The live page says "Online booking isn't available just now." The calendar is unpublished, the calendar has no open times in the booking window, or you have more than one calendar and the section is set to My only calendar. Choose the calendar by name and check it is published.

"Sorry — that time has just gone. Please choose another." Someone else booked it moments earlier. Pick another time.

"That email address doesn't look right." An email address is required to book, and it must be a real address. Online bookings can't be made with a phone number only.

"Please choose a time first." The visitor pressed the button without choosing a time. Pick a day and a time, then confirm.

The editor shows no times, only a note about the calendar. The editor never shows real times. Publish the page and open it to see them.

Related

• Create a booking calendar
• Set your hours, appointment length and booking window
• Booking confirmations, reminders and change emails
• Fix missing booking times and time-zone mix-ups
• Edit a page in the editor