What your registration status means
Read the US texting registration checklist line by line, and know when something needs you.
After you submit the US texting registration, the Registration tab shows Where your registration is: a checklist that says what is happening and whether anything needs you. When nothing does, a green Nothing to do label appears beside the title.
Before you start
- Open Settings › Channels, press Manage on the SMS row, and choose the Registration tab.
Steps
- Read each of the four lines. Each ends with a word: done, in progress, needs you, next or not accepted.
- Business verified - in progress: the carriers are checking your details. It usually takes a few minutes, at most a day. Nothing is needed from you. - needs you: sole proprietors only. Type the code texted to your mobile under Verification code and press Verify. - not accepted: the carriers didn't accept your business details. Their reason is shown under The carriers said:. Press Correct the details and resubmit.
- Campaign submitted - next: it goes to the carriers by itself once your business is verified. You don't need to come back. - needs you: press Submit the registration. - not accepted: it couldn't be sent. Read the reason, deal with it, and press Retry. - done: it is with the carriers, with the date it was submitted.
- Carrier approval - in progress: pending, usually one to three business days. You are emailed when it is approved. The line may add what the carriers currently call it. - not accepted: the carriers refused it. Read The carriers said:, correct what it names, and submit again. - done: approved.
- Number attached - next: your number goes on the campaign by itself once it is approved. - needs you: get a US number on the Numbers tab; it is attached by itself. - not accepted: press Attach my number to try again. - done: texts to US numbers go out from your own number.
What happens next
When all four lines are done, US texting is live. On Settings › Channels, the SMS row changes from the amber Registration pending to Live, with Texts go out from your own number; replies land in Conversations.
While you wait, the row reads US texting needs a one-time registration (about 5 minutes). if you haven't registered, or US texting is with the carriers, usually 1-3 business days. once you have.
For agencies
Texting across your clients sums each client up in one word: Not started, Waiting on the carriers, Registered or Needs attention. Open a client marked Needs attention to read the carriers' reason.
Troubleshooting
"Business verified" has said in progress for more than a day. Reload the page; the status is checked again when you open it. If it still hasn't moved, contact support with what the line says.
The carriers refused the business. The usual reasons are a legal name that doesn't match the EIN record exactly, or a website that isn't live. Read The carriers said:, then press Correct the details and resubmit.
The carriers refused the campaign. Carriers check that your site is live and that the Contact page's form has the phone field and consent box. Publish the site and the Contact page, then submit again.
"This campaign has already gone to the carriers…" It was submitted automatically when your business was verified. Nothing more is needed.
Texts to US numbers are still refused although the checklist looks done. Check Number attached says done. The number you text from must be on the campaign.
Related
Email support@opusfunnel.com with the page you were on. A person replies, usually within one business day.