Set your contact details and social profiles

Your contact email, phone, address and social links are the starting footer for every new funnel you make. The contact email also decides where your owner alerts go, and it is the reply-to address on confirmations your leads receive.

Before you start

• The email address you want leads to reply to, for example hello@wickandember.co.uk.
• The full web address of each social page, starting with https://.

Steps

Contact details

1. Open Settings › General.
2. Find the card Where leads reach you.
3. Fill in Contact email. New lead alerts are sent here, and it is the reply-to address on confirmations sent to your leads.
4. Fill in Contact phone, for example +44 117 496 0000.
5. Fill in Business address, for example 12 Harbourside, Bristol BS1 5TY.
6. Press Save. The message Contact details saved. appears.

Social profiles

1. On the same tab, find Social profiles.
2. Paste the full address into each box you use: Facebook, Instagram, X, LinkedIn, YouTube and TikTok. Leave the others empty.
3. Press Save. The message Social profiles saved. appears.

What happens next

Every new funnel you create starts with these details and links in its footer. Funnels that already exist keep their own footer: editing the details here never changes them. To change a live funnel's footer, open that funnel in its editor.

The contact email is shown in the footer of your public pages, so use an address you are happy for customers to see.

Owner alerts (a new lead, booking or order) go to the Contact email. With no contact email set, they go to the account owner's sign-in email. See Choose which email alerts you get.

For agencies

Set these inside each client account, so the client's own details appear on their funnels. Your agency's details belong in your own account.

For clients of an agency

The steps are the same. If your account has no contact email and no owner login yet, alerts go to your agency, so set a contact email.

Troubleshooting

"Enter a full URL starting with https://" A social link must be a whole web address, for example https://instagram.com/wickandember, not @wickandember.

My existing funnel still shows the old phone number. These details only fill new funnels. Change the footer in the existing funnel's own editor.

Alerts go to the wrong address. Alerts go to the Contact email. Change it here and press Save. The Notifications tab shows which address is in use.

"Couldn't save your contact details." Check your connection and press Save again. If it keeps failing, ask an owner or admin to make the change.

Customers reply to the wrong inbox. Replies to confirmations go to the Contact email. Update it and save.

Related

• Add your logo, name and colours
• Choose which email alerts you get
• What is in Settings