See which channels are switched on
One line for each way leads and messages reach you – email, funnel, social, ads, SMS and voice – with its status and where to set it up.
The Channels tab answers one question for each way leads and messages reach you: is it on? Each line shows its status and a button that takes you to where that channel is set up.
Before you start
- Anyone on the team can read this tab. Setting a channel up usually needs an owner or admin.
Steps
- Open Settings › Channels. The Channels card lists "the pipes leads and messages flow through".
- Read each line:
| Channel | What the badge means | Button |
|---|---|---|
| Your domain when a verified sending domain exists; Shared address until then | Set up on the Sending domain card below | |
| Funnel | Live: your published pages collect leads directly | – |
| Social | Live once one social account is connected | Connect or Manage |
| Ads | Live once an ad account is connected | Set up or Manage |
| SMS | Live once you have a number; Registration pending while US registration is needed or with the carriers | Set up, Register or Manage |
| Voice | Live when your voice agent is published and has a number | Set up or Manage |
- Press the button on a line to go to where that channel is set up: - Social opens Marketing › Social, on the accounts view. - Ads opens Marketing › Ads. - SMS opens the Texting page. Register goes straight to its Registration tab. - Voice opens AI Agents, on the voice agent.
- The line under each name says what to do next, for example "Get a number and texting switches on everywhere." or "US texting needs a one-time registration (about 5 minutes)."
What happens next
A channel that is off shows only its button. Once it is connected, a green Live badge appears beside the button. Replies from texts land in Conversations; replies to social posts land under Marketing.
The SMS line in detail
Texting has three states, not two:
- No number: "Get a number and texting switches on everywhere." Press Set up, then Get a number.
- A US number that is not registered yet: the badge says Registration pending and the line says "US texting needs a one-time registration (about 5 minutes)." Press Register. Until registration is approved, texts to US numbers are held.
- Registration sent: "US texting is with the carriers, usually 1-3 business days." There is nothing to do but wait.
See Get a phone number and Register for US texting.
For agencies
Each client has its own channels. Open the client and check this tab inside their account.
For clients of an agency
Your agency may have set some channels up for you. The badges show what is live in your own account.
Troubleshooting
Email says "Shared address" although I added a domain. The domain is not verified yet. Open the Sending domain card below and press Check now. See Send email from your own domain.
SMS says "Registration pending" and my texts to US numbers aren't arriving. US carriers only deliver once your business is registered and approved. Press Register and finish the form, or wait if it says the registration is with the carriers.
Voice isn't live, but I have a number. The voice agent must be set up and published under AI Agents, with the number attached.
Social still shows Connect after I connected an account. Reload the page. If it still shows Connect and no Live badge, the connection did not finish; open Marketing › Social and connect the account again.
Related
Email support@opusfunnel.com with the page you were on. A person replies, usually within one business day.