Connect your social media accounts

Before you can post, answer comments or see reports, connect the pages and profiles your business posts from. You sign in to each network once and give permission; after that everything happens here.

You can connect Facebook, Instagram, LinkedIn, TikTok and YouTube (under Major networks), and Pinterest, Threads, Bluesky, X, Reddit and Google Business (under Also available).

Before you start

• The owner or admin role in your account.

• The login for each network, with admin rights on the business page you want to post to.

• A paid plan. Connecting social accounts isn't included on the Free plan.

Steps

1. Go to Marketing › Social and open the Accounts tab. The line at the top right shows how many accounts you have connected.
2. Find the network and click + Connect. A window opens for that network.
3. Sign in and allow everything the network asks for. For Facebook and Instagram, choose the business page, not only your personal profile.
4. If your login can post to more than one page, a box asks you to Choose which page to connect. Click the one you want.
5. The window closes and the account appears under its network with its name and handle. A message says "Account connected."
6. To connect a second page on the same network, for example a second location of Bright Dental, click Add another under that network. Threads, Bluesky and X allow one account each.

What happens next

• The connected accounts appear under Post to when you write a post on the Planner tab.
• Comments, messages and reviews from these accounts start arriving in the social Inbox.
• Followers, reach and engagement start filling Reports about a day later.
• To stop using an account, click Disconnect beside it. Posts already published stay on the network.

For agencies

Social accounts belong to one account. To connect a client's pages, open the client with Sub-accounts › Open and connect them there. The login you sign in with needs admin rights on the client's pages.

Troubleshooting

An account has disappeared from the Accounts tab, or posts to it fail. The network's permission has run out or was withdrawn, so the account no longer counts as connected. Click + Connect (or Add another) on that network and sign in again. Nothing you posted is lost.

My business page is not offered when I sign in. Your login is not an admin of that page on the network itself. Ask the page's owner to make you an admin there, then connect again.

It says "There was nothing to choose from. The account may already be connected." Every page that login can reach is already connected. Check the list under that network.

It says "Connecting social accounts isn't included on this plan." Social posting needs a paid plan. Upgrade under Settings › Billing & wallet.

It says "This plan is full." You have reached the number of accounts your plan allows. Disconnect one you no longer use, or move up a plan.

It says "That connection came back in a way we didn't recognise." The sign-in was interrupted. Close any open sign-in windows and click + Connect again.

Related

• Write and schedule social posts
• Answer comments, messages and reviews
• See your social media results
• Connect an ad account and boost a post